T-Mobile recently announced the hacking of data of its prepaid customers. The US-based branch of telecommunications said that the security breach had affected a small number of prepaid customers. The postpaid ones are, however, safe. But the good part is that no financial data, passwords, social security numbers, etc. of the affected accounts are compromised. T-Mobile has not yet disclosed the number of affected customers but has fully agreed with the interference in cybersecurity. According to them, information such as name, phone number, billing address, account number, rate plan, etc. have been affected.
T-Mobile confirms that hackers access none of the sensitive information of its customers. This includes financial information, passwords, social security numbers, etc. But they assure that financial implications are not there because of the data breach. The causes are still unknown to the company as well as to the customers.
What Are The Measures Initiated By T-Mobile Security To Resolve This Issue?
According to a telco, the mobile company has notified law enforcement about this incident. It is now doing its part by reaching out to the customers. The customers will receive an SMS soon, notifying them of the issue. If the customers have changed their numbers, they are requested to contact the company at the earliest to know about their status. They may also email at [email protected] for any inquiry. These are the crucial measures adapt by the company to resolve the issue and regain its customers. This is not the first time that T mobile losses the customer data; earlier also, the same thing has happened.
R-Mobile has urged that all the affected customers should immediately change their account names, passwords, and PIN codes and by doing this, you can secure your accounts once again. This will help you not to get effect due to this data breach.
The customers are going through a headache as they did not expect such carelessness from a reputed company like T-Mobile. Unfortunately, this is not the first data breach on the part of T-mobile. There have been instances like these in the past too. The customers of OnePlus have also been a victim to such cybersecurity before. But the question that arises here is, why were only the prepaid customers affected? This question has raised a lot of doubts in the mind of prepaid customers. Some of them are raising fingers on the company’s treatment of prepaid customers.
They are of the view that as compared to postpaid customers, prepaid ones are not valued by the company. This leads to a feeling of discrimination in customers as always; the data exposure case is happening with prepaid customers. Indeed, the exposure had not affected any financial issue to the customer, but the stealing of personal information is also a big issue. Prepaid customers are now worried about the loss, or if they should believe their service provider or not as they are continuously losing your data, which may cause any significant incident in the future.